Soak & The City

We're quick on our feet! Expect next-business-day dispatch for all orders.

Standard delivery, depending on your location, generally arrives in 2-5 business days, while express delivery speeds things up to 1-3 business days.
Keep in mind, we rely on a third-party service, so exact delivery dates can't be guaranteed.

Our standard shipping fee is $13.85, and express shipping is $18.95.

We cannot guarantee specific delivery dates but do offer free "Do not open until.." stickers which you can add to your gift box and order.

Absolutely! Our gift packs are perfect for any occasion, thanks to the ability to personalise labels and customise the gift box.

Whether it's a birthday, engagement, Mother's Day, graduation, housewarming, wedding, Christmas, or any other special event, our personalised gift packs are designed to suit all your gifting needs.

Our gift packs are uniquely designed with a personal touch. Each one can be customised with a special message or photo, and we offer a wide range of luxurious add-ons, from gourmet chocolates to pampering products, all beautifully presented in a themed gift box.

Quality is also at the heart of everything we do. We source only the finest spirits, wines, and cocktails, and pair them with high-quality add-ons.

We aim to provide not just a gift, but an exceptional experience from the moment your loved one opens their personalised package

We love hearing from our customers and encourage you to check out the reviews and feedback on our website.

Our customer reviews speak volumes. With over 20,000 gifts sent and a stellar average rating of 4.98 stars from 1,500 reviews, we're proud of the joy we bring.

You'll find honest opinions and experiences from others who've chosen to celebrate their special moments with us. These reviews not only affirm the quality of our products and service but also provide insights and inspiration for your own personalised gifts.

Once your order is placed, you'll receive a confirmation email with a tracking number. You can use this to keep an eye on your package’s journey to its destination.

Any issues at all you can give us a buzz, live chat us or shoot an email at hello@theneighbourscellar.com.au and we're happy to help.

We offer a variety of payment options for your convenience, including major credit cards like Visa, Mastercard, and AMEX, as well as Google Pay, Apply Pay and PayPal. We also offer Afterpay for those who prefer to buy now and pay later.

We strive to ensure complete satisfaction with your purchase. If you encounter any issues with your order, such as damage during transit or a product defect, please contact us within 48 hours of delivery.

We'll work swiftly to resolve the issue, whether that means sending a replacement or offering an alternative solution.

We're here to help!

You can reach our team via email at hello@theneighbourscellar.com.au, or by chatting to our livechat option on our website.

Our team is dedicated to providing timely and helpful responses to all your inquiries and concerns.

With every order, we donate $2 to charity, proudly raising over $18,000 so far!

The Neighbours Cellar is more than just about memorable gifts; we're committed to making a positive impact.

Find out more here