We are based in Melbourne and turn things around next business-day (even during peak periods!). We offer same-day delivery for Melb Metro on weekdays if ordered before 11am.

How long will my order take?
All orders are dispatched next-business-day.

How much does shipping cost?
Flat Rates: Standard - $14.50| Express - $19.50

We cannot guarantee specific delivery dates but do offer free "Do not open until.." stickers which you can add to your gift box and order.

Standard post transit estimates*:

Metro Melbourne & Sydney: 1-4 Business Days
Adelaide/Metro Queensland: 2-5 Business Days
Regional Vic, NSW, SA, QLD: 3-7 Business Days
WA/Other: 5-10 Business Days

Express post transit estimates*:
1-4 business days Aus Wide (Metro 1-2 usually for metro areas)

*please note that estimate is the transit time that 95% of parcels typically take.

Other questions?

Use our livechat or email support at hello@theneighbourscellar.com.au

Absolutely! Our gift packs are perfect for any occasion, thanks to the ability to personalise labels and customise the gift box.

Whether it's a birthday, engagement, Mother's Day, graduation, housewarming, wedding, Christmas, or any other special event, our personalised gift packs are designed to suit all your gifting needs.

Our gift packs are uniquely designed with a personal touch. Each one can be customised with a special message or photo, and we offer a wide range of luxurious add-ons, from gourmet chocolates to pampering products, all beautifully presented in a themed gift box.

Quality is also at the heart of everything we do. We source only the finest spirits, wines, and cocktails, and pair them with high-quality add-ons.

We aim to provide not just a gift, but an exceptional experience from the moment your loved one opens their personalised package

We love hearing from our customers and encourage you to check out the reviews and feedback on our website.

Our customer reviews speak volumes. With over 24,000 gifts sent and a stellar average rating of 4.98 stars from 1,500 reviews, we're proud of the joy we bring.

You'll find honest opinions and experiences from others who've chosen to celebrate their special moments with us. These reviews not only affirm the quality of our products and service but also provide insights and inspiration for your own personalised gifts.`

Once your order is placed, you'll receive a confirmation email with a tracking number. You can use this to keep an eye on your package’s journey to its destination. Any issues at all you can give us a buzz, live chat us or shoot an email through and we're happy to help.

Definitely! We provide bespoke corporate gifting options that can be tailored to your business needs, whether for clients, employees, or events.

Jump onto our "Corporate" page from the website menu and contact us for more information on customisation and bulk orders.

Contact James: 0432 940 928 or james@theneighbourscellar.com.au

We offer a variety of payment options for your convenience, including major credit cards like Visa, Mastercard, and AMEX, as well as Google Pay, Apply Pay and PayPal. We also offer Afterpay for those who prefer to buy now and pay later.

We strive to ensure complete satisfaction with your purchase. If you encounter any issues with your order, such as damage during transit or a product defect, please contact us within 48 hours of delivery. We'll work swiftly to resolve the issue, whether that means sending a replacement or offering an alternative solution. Please note that due to the personalised nature of our products, we cannot accept returns based on change of mind.

We sell the following types of gifts:

Wine Gift Packs

Cocktails Gift Packs

Gin Gift Packs

Personalised Gin

Personalised Whisky

Personalised Vodka

Personalised Cocktails

Personalised Alcohol

Personalised Wine

Alcohol Gift Delivery

Wine Gift Delivery

Alcohol Gift Delivery Melbourne

Alcohol Gift Delivery Sydney

Personalised Gifts

If your delivery destination is in Metro Melbourne, you have the option to choose same-day delivery at checkout. If your order is placed before 10am, you may choose to have it delivered the same day, or you may specify a later date.

Unfortunately, for deliveries to other states, we are unable to guarantee delivery on specific dates. But, we do offer 'express shipping', which generally ensures delivery within 2-3 days post-dispatch. We also provide a complimentary 'Do Not Open Until ____' sticker to be placed on your gift box, helping to maintain the element of surprise even if the box arrives early!

We're here to help!

You can reach our customer service team via email at hello@theneighbourscellar.com.au or by chatting to our livechat option on our website.

Our team is dedicated to providing timely and helpful responses to all your inquiries and concerns.

We appreciate your generosity in gifting to multiple people!

While we offer competitive pricing for our personalised gifts, for bulk orders, we might be able to arrange a special discount. Please contact our customer service team with your order details, and we'll see how we can assist you best.

Contact James on 0432 940 928 or james@theneighbourscellar.com.au

With every order, we donate $2 to charity, proudly raising over $18,000 so far!

The Neighbours Cellar is more than just about memorable gifts; we're committed to making a positive impact.

Our current partnership is with The Lighthouse Foundation, an organisation dedicated to supporting those in need and fostering connected communities. We believe in the power of thoughtful gifts to not only delight our customers but also to contribute to the greater good. Our dedication to charity underlines our core value of creating a more connected, caring society.