We're quick on our feet! Expect next-business-day dispatch for all orders.

Standard delivery, depending on your location, generally arrives in 2-5 business days, while express delivery speeds things up to 1-3 business days.
Keep in mind, we rely on a third-party service, so exact delivery dates can't be guaranteed.

Our standard shipping fee is $14.50, and express shipping is $19.50.

We cannot guarantee specific delivery dates but do offer free "Do not open until.." stickers which you can add to your gift box and order.

Absolutely! Our gift packs are perfect for any occasion, thanks to the ability to personalise labels and customise the gift box.

Whether it's a birthday, engagement, Mother's Day, graduation, housewarming, wedding, Christmas, or any other special event, our personalised gift packs are designed to suit all your gifting needs.

We offer a variety of payment options for your convenience, including major credit cards like Visa, Mastercard, and AMEX, as well as Google Pay, Apply Pay and PayPal.

Definitely! We provide bespoke corporate gifting options that can be tailored to your business needs, whether for clients, employees, or events.

Jump onto our "Corporate" page from the website menu and contact us for more information on customisation and bulk orders.

james@theneighbourscellar.com.au or 0432 940 928

While we offer competitive pricing for our personalised gifts, for bulk orders, we might be able to arrange a special discount.

Please contact our customer service team with your order details, and we'll see how we can assist you best.

james@theneighbourscellar.com.au or 0432 940 928

We're here to help!

You can reach our team via email at hello@theneighbourscellar.com.au, or by chatting to our livechat option on our website.

Our team is dedicated to providing timely and helpful responses to all your inquiries and concerns.

Returns policy?

We strive to ensure complete satisfaction with your purchase. If you encounter any issues with your order, such as damage during transit or a product defect, please contact us within 48 hours of delivery.

We'll work swiftly to resolve the issue, whether that means sending a replacement or offering an alternative solution.